Pharmaceutical
Migration from SRM to Ariba to improve user experience
The situation
Our client, a main player in the pharmaceutical sector, is facing major changes and reorganization phases. In this context, the client asked Business & Financial Solutions to support the organization on different levels. First, on an operational level, they needed support in Accounts Payable and Purchase Order departments. Then, a project-based resource to support the implementation of Ariba and Fiori applications.
The task
In the context of the implementation of Ariba & Fiori Applications, we:
• Defined the business requirements to the IT department
• Created test scenarios & proceeded to testing
• Trained multiple the end users presenting different user profiles
• Managed change requests coming from the business
• Followed up the issues raised by the end users
• Made master data checks
• Defined the business requirements to the IT department
• Created test scenarios & proceeded to testing
• Trained multiple the end users presenting different user profiles
• Managed change requests coming from the business
• Followed up the issues raised by the end users
• Made master data checks
The action
- Regarding the testing, we created the testing scenari implying you to know the behavior of the system, the process of the client & it’s business use. As those applications were replacing old ones, we had to make sure that those were providing the same ser
- For the training of the end users, we created a community with all users, managing the meetings calendar. We created the adequate training support, wrote down the scenario’s of their day to dayday-to-day taskslife and make them perform it in the testing e
- For the Go- live Live stage, golden transactions were prepared with the needs of selected end users. During those golden transactions, we made sure that all the master data was available in the system and ensured that the transactions followed the whole
- For the last stage, the post Go- Llive periodphase, there was an hyper-care meeting where potential issues were raised and further treated with new sheets and final developments..
The results
At the end of the project, we succeeded in:
- understanding a new tool and adapting it to the current ways of working of the business
- improving the systems by adding the automatization of new features that were made executed manually in the past
- creating a clear road map of when each ofdetermining the deployment of each of the 13 entities that had to go live.had to be live
- implementing Ariba & Fiori applications
- ensuring connectivity between Ariba & SAP
- using Agile methodologies and jira Jira board
- ensuring business continuity of all entities and preparation of the new go live.